Sweepr help

Sweepr finds customer accounts that look bot-created and lets you tag, unsubscribe or delete them in bulk. Questions or problems: hello@twinsoftinnovations.com — we reply within one business day (Gulf Standard Time).

Who does Sweepr look at?

Only customers who have never placed an order. Anyone who has ordered or spent money is skipped before any rule runs. So is anyone with a merchant note, or a protected tag: vip, wholesale, b2b, staff, employee or sweepr-keep. Add sweepr-keep to any customer you want left alone.

Why was an account flagged?

Every flagged account shows its reasons. The rules are:

• Identical first and last name, especially when it looks generated (for example "Josephagomo Josephagomo" or "maryellenlb16 maryellenlb16").
• Placeholder names such as "John Doe".
• Links, spam or money words in the name (bots put links in names because the name appears in your store's emails).
• Throwaway email domains and random-looking addresses.
• Sign-up bursts: many never-ordered accounts created within ten minutes.

Likely bots have a strong signal or several together. Need review have weaker signals — look at them before acting. A CSV import creates a burst too, so a burst never makes an account a likely bot on its own: it can only add it to "Need review".

What do the actions do?

• Tag adds sweepr-bot or sweepr-review. Use it to build a segment, exclude the accounts from marketing, or delete them later. Remove the tag any time from the Customers page.
• Unsubscribe sets email marketing to unsubscribed for flagged accounts that are subscribed. Email tools that sync from Shopify, such as Klaviyo, then stop counting them as subscribers.
• Delete deletes the accounts. Shopify only allows deleting customers who have never ordered. Deleted customers cannot be restored, so download the list first.

Plans

• Free: unlimited scans, with the number of likely bots and accounts to review, the reasons, and how many of them are subscribed to your marketing emails.
• Pro ($7.99 a month): the full list with reasons, CSV download, and bulk tag, unsubscribe and delete. 1,000 deletions a month are included; after that, deletions cost $4 per 1,000 up to 10,000 in a month, then $2 per 1,000. Tagging and unsubscribing are unlimited. Charges appear on your Shopify bill, and the delete screen shows the most a run can cost before you confirm.

To upgrade, downgrade or cancel, click Change plan (or See plans) at the bottom of the Sweepr page. Moving to Free takes effect at the end of the current billing period.

How long does a scan take?

Usually under a minute; stores with hundreds of thousands of customers can take a few minutes. You can leave the page — the scan keeps running in Shopify.

Does Sweepr stop new bots?

Not yet: it cleans up existing accounts. To reduce new bot sign-ups, turn on Shopify's hCaptcha for contact and customer account forms (Online Store → Preferences → Spam protection).

Privacy

Sweepr keeps no customer data. Read the privacy policy and terms.

Made by Twinsoft Innovations FZE, Sharjah, United Arab Emirates.